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A comment on Tell HN: There needs to be a “right to speak with a human”. Parent comment

Re:Tell HN: There needs to be a “right to speak with a human” by madphilosopher on Thursday March 24, 2022 @10:52AM (#30790707)
"Our call volume is currently very high and the wait time is X minutes. Please press 1 if you would like to be put in the queue and have an agent call you."

I wish more companies did this so that I can actually get on with my day without spending it on hold.

[ Parent | on HN ]
Re:Tell HN: There needs to be a “right to speak with a human” by smsm42 on Thursday March 24, 2022 @03:43PM (#30794482)
Except they either won't call back at all, or will call back way later than promised - usually when you decided it's not going to happen and moved on with your day, and now you don't have any of the documents and data you need with you and actually are driving, so the callback is useless.
[ Parent | on HN ]