Re:Tell HN: There needs to be a “right to speak with a human”
by yunohn on Thursday March 24, 2022 @10:27AM
(#30790262)
I’m not sure what you’re saying - IF everything were different, things would be better? Sure, but we live in a reality where CS is expensive but also underpaid and customers are mean.
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Re:Tell HN: There needs to be a “right to speak with a human”
by lancesells on Thursday March 24, 2022 @11:19AM
(#30791116)
There's a lot of things companies can do to make it easier for customers. I try live chatting all the time and it's typically answering 10 questions for a stupidly dumb bot, finally getting someone online and then answering the exact same questions. Then telling CS my issue in detail and being given a macro answer that ignores everything I just wrote.
The level of training of CS is bad in a lot of companies and I can become that mean customer. I don't use abusive language but I'm upset having to explain myself repeatedly and getting nowhere.