It was a customer service rep who could send password reset emails.
Systems listed were that app and SaaS offerings. The laptop was vendor owned and managed.
Given my experience, it probably had 0 access to anything “inside” Okta. There was no mention of vendor VPN or Virtual Desktop access. Or access to any internal system beyond what was a horribly named call center support tool.
They really wouldn’t have passed the necessary audits for their enterprise and government customer base if they allowed 3rd party devices “real” access.
Beyond a “hacker” getting access, there is very little trust in (likely) contract employees of a contract company.
The fact that the tool is named Super User is killing them more than anything here.
The only way one can reach this conclusion is by ignoring all the breaches / CVEs that happened in large companies during the past few years.
Nowadays I just assume every company is crap at security unless proven otherwise.
Yes, most companies are bad at security. Some aren't though. The problem right now is figuring out which ones are - there's very little signal.
We all know it is very uncommon to do a great job. Everyone has been breached sooner or later. Any anyone who has worked in engineering or security in tech companies knows how often security concerns are underprioritized far behind more visible but less important work.
Hedging is a good answer. Relying on a single point of failure that, if it ever fails open, will expose everything at once? Not a smart idea.