Show HN: WebEngage - feedback and short survey widget. Need your inputs

Re:Show HN: WebEngage - feedback and short survey widget. Ne... by avlesh-singh on Wednesday October 05, 2011 @12:42PM (#3076379)

WebEngage lets you collect feedback contextually on your website. Checkout the tab in action on the right hand side at http://webengage.com. Notice the "attach screenshot ..." feature. We have done it to make UI bug reporting simple. Also, one can build their own feedback form using our form builder.

WebEngage also lets you conduct short, targeted surveys on your site. A quick demo on this page - http://webengage.com/?demo=survey-checkbox.

We moved out of beta 2 days ago and need your inputs on the tool and insights on how to make it better. Do try a realtime demo on your site - http://webengage.com/#demo-tab

Disclosure: I am a co-founder at this company.

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Re:Show HN: WebEngage - feedback and short survey widget. Ne... by rudasn on Wednesday October 05, 2011 @01:58PM (#3076743)

If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are looking for). Also get rid half of the text. Then get rid half of what's left. Try to [s|t]ell me a story. In no more than one line of text, explain what this does and why I will love it.

(sorry for being so direct, but that's me)

Now.... I've been looking for a thing like this for ages! When I was building a JS-heavy app I was constantly worried about how people actually see it, what would happen if just one thing went wrong etc etc. At the time I didn't find any tools that "let the user send a screenshot and some feedback, in one click".

If I may ask, how did you do the screenshot thing? It's not "live" (as in the actual HTML/CSS of the page I am viewing) is it?

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Re:Show HN: WebEngage - feedback and short survey widget. Ne... by avlesh-singh on Wednesday October 05, 2011 @02:03PM (#3076768)

Sure you may rudasn. I agree w/ your feedback on the screenshots. Will get the needful done.

The screenshot feature is as live as it gets. We post the HTML/CSS to our servers in realtime and generate the screenshot for you.

Now, if I may - when do you plan to WebEngage on your sites? :)

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Re:Show HN: WebEngage - feedback and short survey widget. Ne... by rudasn on Wednesday October 05, 2011 @02:42PM (#3076932)

Well.. I'm in the process of building my first "for real" web app. If all goes well, I should be releasing a beta in a month or two. That's when I will need it.

IIRC, Google+ had a similar feature during the beta that allowed you to "select" a section of the page and send it as a screenshot. I found that pretty cool.

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Re:Show HN: WebEngage - feedback and short survey widget. Ne... by avlesh-singh on Wednesday October 05, 2011 @02:47PM (#3076953)

We plan to enable a few annotation abilities on the screenshot. Would request you to give us a try once you are ready.

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Re:Show HN: WebEngage - feedback and short survey widget. Ne... by joshuacc on Wednesday October 05, 2011 @02:04PM (#3076769)

Followup to what rudasn said...

Part of the reason that the text seems so overwhelming is because it isn't well organized. To improve it visually, consider:

1. Increasing the line-height to 1.5 or so for the text to breath.

2. Decreasing the width that any given bit of text spans. 60-70 characters is a good width.

Take a look at http://basecamphq.com/ for examples of both.

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Re:Show HN: WebEngage - feedback and short survey widget. Ne... by avlesh-singh on Wednesday October 05, 2011 @02:10PM (#3076799)

Points taken. Any feedback on the product?

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