They also spent years telling people how the butterfly keyboard were amazing, despite the feedback they got. It came off like they ignored their customers and said "we know what's best." You can do that in development, but once your customers actually get their hands on the product, it's time to listen to them.
They killed the butterfly keyboard in 2019 (almost 4 years after it was introduced), and they killed the touch bar last year.
Yes, it took them some time, but they sorted these things out.