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Re:Google Domains is out of beta by munk-a on Tuesday March 15, 2022 @02:56PM (#30689456)
Google delivers services that work wonderfully for 95% of customers until the day they arbitrarily decide to shutter the service with no warning. I use a whole bunch of google services these days but they're all the services that have clear exit strategies - unless Google pulls the plug without warning we've got migration strategies to get off them without too much damage.
Re:Google Domains is out of beta by Jason_Protell on Tuesday March 15, 2022 @03:00PM (#30689541)
I know that Google is notorious for shuttering services, but I can't imagine they would shutdown Google Domains without giving customers an opportunity to transfer domain ownership to another registrar.
Re:Google Domains is out of beta by munk-a on Tuesday March 15, 2022 @03:11PM (#30689803)
What is ample time for a company that hired a webdev one time to build them a static website and never checks webmaster@domain emails? What is ample time when you've got ops scripts set up to automatically do domain stuff but don't employ that person anymore?

What is a reasonable money expenditure to migrate off a platform when you could look at the company record and see that you're much better off just choosing a different platform? Is a week or a month of dev hours worth putting your faith in a company notorious for randomly shuttering products?

I feel like Google marketing has no idea the absolute monster of a problem they've created by allowing their business to get a reputation for being extremely unreliable in the B2B space.

Re:Google Domains is out of beta by throwaway_se099 on Tuesday March 15, 2022 @04:15PM (#30690945)
Yes they have a reputation for merciless shuttering of services, but come on.

What is ample time for a company that hired a webdev one time to build them a static website and never checks webmaster@domain emails?

That kind of outfit is much more likely to be a victim of missed renewal or a myriad other technical screwups than a Google-initiated exit of the registrar business.

I feel like Google marketing has no idea the absolute monster of a problem they've created by allowing their business to get a reputation for being extremely unreliable in the B2B space.

They can certainly count on a spate of hyperventilating HN posts whenever they announce any kind of service-related news.

More seriously, their most celebrated servicides are consumer-oriented, like Google Reader. "Extremely unreliable in the B2B space" sounds like an exaggeration to me.

Re:Google Domains is out of beta by munk-a on Tuesday March 15, 2022 @04:45PM (#30691424)
I mean my company, which isn't small, jumped ship from G-suite based SSO for Okta a few years back out of business concern - so while single anecdotes don't make for proofs it's definitely not non-existent.

I'd also suggest just bringing your tone down, this isn't a fight and calling people on the other side of the argument "hyperventilating" doesn't really do anything to promote meaningful discussion.

Re:Google Domains is out of beta by blip54321 on Wednesday March 16, 2022 @06:03AM (#30696996)
Been there a half-dozen times with Google B2B products.

Best case was GSuite/Workspace, and not the recent one. I had a startup in the freezer (developed a lot of IP nights and weekends, but we needed to stop for about a year). Google sent two emails about the domain being idle, but filed its own emails as spam. If I don't log in within some time period, so I lost the domain. Google wiped out all the data of that startup.

Just because I don't check my gmail spam folder often enough.

Re:Google Domains is out of beta by malux85 on Wednesday March 16, 2022 @06:19AM (#30697080)
aaaaaaaand you had no local backup of data that you clearly valued?
Re:Google Domains is out of beta by pastrami_panda on Wednesday March 16, 2022 @06:31AM (#30697153)
It's getting hard to tell if you're witnessing astroturfing, Stockholm syndrome, or if we've simply become so calloused from all the past transgressions from these companies that we're now just going straight for blaming the customers for everything.
Re:Google Domains is out of beta by GlumWoodpecker on Wednesday March 16, 2022 @06:38AM (#30697197)
There are two kinds of people: Those who do backups, and those who will. What Google did in this case is inexcusable, but so is keeping all your own data in one place.
Re:Google Domains is out of beta by blip54321 on Wednesday March 16, 2022 @10:43AM (#30699446)
This experience helped move me from the first category into the second. I now do Google Takeout periodically, and have a full backup on external drives.

I'm also slowly degooglifying my life (and recommending the same to everyone around me). There is another grouping of two types of people: (1) Ones who don't do business with Google anymore (2) Ones who won't. That one took more incidents than backups.

Re:Google Domains is out of beta by malux85 on Wednesday March 16, 2022 @07:53AM (#30697647)
Having backups is sys ops 101, it’s not victim blaming, it’s not Stockholm syndrome, it’s not even anything to do with Google.

Failures happen, disks get corrupted, bugs wipe stuff, cloud providers terminate idle accounts, failures happen everywhere in life.

Back up your stuff and have a plan B.

Re:Google Domains is out of beta by slenk on Wednesday March 16, 2022 @07:39PM (#30705588)
Not everyone that starts a business has a sysops background. Especially long enough ago when people still trusted Google.
Re:Google Domains is out of beta by malux85 on Thursday March 17, 2022 @03:28AM (#30708516)
My grandmother is now 82 years old, she has lived her entire life on a farm in rural New Zealand. She had not used a computer until she was in her early 70's, and she is now computer literate enough to know to backup her data to an external drive and does so regularly.

It's 2022. You dont need to "have a sysops background" to know or be able to backup your data.

Re:Google Domains is out of beta by blip54321 on Friday March 25, 2022 @12:00PM (#30803773)
It was not 2022 when this story happened.

The cost of backups also depends on your income. Stories like this led to more backups, but so did going from being a student, to first-job-out-of-college, to a senior employee.

There's a spectrum between a hard drive costing a full day's work at minimum wage to a few minutes work for a Googler, Amazonian, or a Metamate making $500k/year.

Re:Google Domains is out of beta by krageon on Wednesday March 16, 2022 @06:12AM (#30697047)
> [...] I can't imagine they would shutdown [...]

People said this about almost every service they ever surprise killed. Just let go of this idea that you cannot imagine this for whatever good reason, because other people have made this mistake before you :)