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A comment on Drawbacks of engaging with customer complaints on Twitter. Parent comment

Re:Drawbacks of engaging with customer complaints on Twitter by chestnuttrees on Monday March 07, 2022 @06:26PM (#30594697)
It’s an arms race of bad faith complaints leading to watered down responses, and mediocre responses leading to faux-outraged complaints, all involving a peanut gallery of online haters.

I agree with avoiding publicity (in this sense e.g by replying to online complaints or attacks, other than to redirect to a private channel), though I don’t like it.

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Re:Drawbacks of engaging with customer complaints on Twitter by Terry_Roll on Monday March 07, 2022 @06:52PM (#30594875)
When is a bad faith complaint not actually intelligence gathering to see what behind the scenes or non public safety/security measures they have in place to ensure they dont fall foul of bad faith complaints?

Social Media is a classic "if you have nothing to hide you have nothing to fear" spook ideology turned on the business sector, and various coping strategies are highlighted in this article.

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