Re:It's now your fault they don't know about it
by Talanes on Thursday March 03, 2022 @07:36PM
(#30549025)
>Those are not just my words, they're words from the bible of doing good business,
Yeah, that's kind of the problem with your whole argument: it reads like your entire understanding of the field is from an undergrad business textbook.
For one, you keep equating a job having a customer service component with the specific job of customer support as you have it in the tech field.
>An employee that thinks ignoring customers is a good practice likely ends up working in customer service at Comcast as the pinnacle of their career.
Waitstaff to Call Center is not a career path I've ever seen anyone take. Too orthogonal to be a desired career change (if not downright worse if you're in a good market for service industry), doesn't build upon the skillset you've already built, and doesn't have the allure of long downtime that draws people into Security and Reception work.
Yeah, that's kind of the problem with your whole argument: it reads like your entire understanding of the field is from an undergrad business textbook.
For one, you keep equating a job having a customer service component with the specific job of customer support as you have it in the tech field.
>An employee that thinks ignoring customers is a good practice likely ends up working in customer service at Comcast as the pinnacle of their career.
Waitstaff to Call Center is not a career path I've ever seen anyone take. Too orthogonal to be a desired career change (if not downright worse if you're in a good market for service industry), doesn't build upon the skillset you've already built, and doesn't have the allure of long downtime that draws people into Security and Reception work.