Re:It's now your fault they don't know about it
by derac on Thursday March 03, 2022 @03:48PM
(#30546761)
Hah, I had exactly the same experience with Wal-Mart when working at an enterprise software company about 2-3 years ago. They scheduled a weekly meeting with a top support member and constantly asked for changes to the software.
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Re:It's now your fault they don't know about it
by wlmrtthrw16207 on Thursday March 03, 2022 @07:23PM
(#30548931)
(Not my main account because it would be inappropriate to speak about a customer of a past business)
I just had to chime in here, 2 is coincidence but 3 is a trend. They did the exact same thing to us, spending months telling us to solve an issue that was clearly a result of issues on their end, and despite repeated proof would push us into meetings at really unkind times, not doing the steps we recommended and being increasingly rude and accusatory while demanding time with the product team simply to express discontent.
I would have loved to be able to just say no.