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A comment on It's now your fault they don't know about it. Parent comment

Re:It's now your fault they don't know about it by marcosdumay on Thursday March 03, 2022 @03:42PM (#30546680)
> There's about 5% of people who persist in nastiness.

The thing with real stores is that all the assholes are from this group. The ones that are having a bad day may react badly to something, but do not go out of their way to create problems.

What means that real stores have many fewer problem customers. But they can't count on them changing either.

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Re:It's now your fault they don't know about it by gnicholas on Thursday March 03, 2022 @04:16PM (#30547110)
Yeah, change is harder when the timeframe is limited. I can reply to an email a couple hours later, when someone might be in a different mood. In a store, there's much less time for a change of attitude.
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Re:It's now your fault they don't know about it by Talanes on Thursday March 03, 2022 @04:27PM (#30547249)
Yeah, the population of angry people that public-facing workers have to deal with is different than the group who writes angry emails that reach the founder. Immediate reactionary anger vs focused and articulated anger.
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