News for hackers. Stuff that matters.

A comment on Mojang to Require a Microsoft Account to Play Minecraft. Parent comment

Re:Mojang to Require a Microsoft Account to Play Minecraft by antattack on Tuesday March 01, 2022 @12:03PM (#30516665)
My kids are unable to use their game because Microsoft is sending password reset to email that no longer exists.

And that's is all that Microsoft support is willing to do to help - send a code to non-existing email address. It does not matter that we have proof of purchase or activation code.

[ Parent | on HN ]
Re:Mojang to Require a Microsoft Account to Play Minecraft by iforgotpassword on Tuesday March 01, 2022 @12:13PM (#30516792)
Simiar story, already posted it last time this came up. Bought a gift code for a 13yo 10 years ago. They lost their email address from back then, as in, don't even remember what it was. But well, I wasn't really The sharpest tool in the shed either at 13. The FAQ say if you have the PayPal transaction id, you get the account back.

Support replied after a week saying they lost PayPal transaction IDs for that time period and unless I can provide the email address the account is registered as, it's a "no can do".

[ Parent | on HN ]
Re:Mojang to Require a Microsoft Account to Play Minecraft by stonewareslord on Tuesday March 01, 2022 @12:29PM (#30517055)
To be fair, it sounds like you didn't the email it was sent to, the PayPal id (receipt), and it was never chased in as an account... What does support even have to go off of then?
[ Parent | on HN ]
Re:Mojang to Require a Microsoft Account to Play Minecraft by atdrummond on Tuesday March 01, 2022 @03:51PM (#30519830)
He has the PP ID it sounds like - MS lost the PayPal IDs on their end, so they cannot corroborate the veracity of what he provided.
[ Parent | on HN ]
Re:Mojang to Require a Microsoft Account to Play Minecraft by sdb0 on Wednesday March 02, 2022 @03:20AM (#30525089)
Was this before MS bought Mojang?
[ Parent | on HN ]
Re:Mojang to Require a Microsoft Account to Play Minecraft by iforgotpassword on Wednesday March 02, 2022 @03:24AM (#30525112)
Yes, 10 years ago it was still Mojang only. I contacted them about a year ago, when that now 23yo got nostalgic and wanted to play again.
[ Parent | on HN ]
Re:Mojang to Require a Microsoft Account to Play Minecraft by HumanReadable on Tuesday March 01, 2022 @01:23PM (#30517860)
wow I thought it was just me with the problem!

I've been torn because I really want to play the game after almost a decade, but out of principle have not wanted to pay them twice.

[ Parent | on HN ]