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Re:Ask HN: How do I develop skills to comfort people and off... by MrAwesome on Monday February 21, 2022 @08:55AM (#30415882)
This book helped me learn how to be a better listener, I highly recommend it:

The Lost Art of Listening, by Michael P. Nichols

https://www.audible.com/pd/B01M0D1LT5?source_code=ASSOR15002...

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