Re:Audiblegate
by mabbo on Thursday February 17, 2022 @07:56AM
(#30372547)
But this goes to the heart of problem at Amazon: "Customer Obsession". Which really means "we only care about people paying us money".
If Amazon cared about creators, they would have built an automated system that monitors royalties and ensures that no matter what changes occur, creators are being paid fairly, correctly. They'd have a small product manager team who are experts in royalties because it's their job to be.
But that doesn't benefit a customer, so none of that exists. Because only people paying Amazon money are worthy of such attention.
If Amazon cared about creators, they would have built an automated system that monitors royalties and ensures that no matter what changes occur, creators are being paid fairly, correctly. They'd have a small product manager team who are experts in royalties because it's their job to be.
But that doesn't benefit a customer, so none of that exists. Because only people paying Amazon money are worthy of such attention.