Re:Newegg has a bit of a scandal on its hands
by hooby on Thursday February 17, 2022 @06:41AM
(#30372037)
> Steve was dealing with a single customer support/RMA person
Doesn't that mean, that Newegg has no procedure in place to escalate contested cases to a higher-up or second person?
No way of dealing with customers who contest your findings?
Nobody looking at why a ticket still isn't closed after weeks, and has way more emails going back and forth than it ever should have?
Basically, if you send something back in, and have the bad luck to get some "single lazy or negligent" person answering your ticket - then you are screwed. Won't get your money back, won't get your board back, and absolutely nothing you can do to change that (other than making a YouTube video on a famous channel)?
There absolutely should be a way for a customer to contest those claims - and if all else fails - be able to demand speaking to a superior - and if that fails as well - at least get their board back.
Doesn't that mean, that Newegg has no procedure in place to escalate contested cases to a higher-up or second person?
No way of dealing with customers who contest your findings?
Nobody looking at why a ticket still isn't closed after weeks, and has way more emails going back and forth than it ever should have?
Basically, if you send something back in, and have the bad luck to get some "single lazy or negligent" person answering your ticket - then you are screwed. Won't get your money back, won't get your board back, and absolutely nothing you can do to change that (other than making a YouTube video on a famous channel)?
There absolutely should be a way for a customer to contest those claims - and if all else fails - be able to demand speaking to a superior - and if that fails as well - at least get their board back.