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A comment on Ask HN: How to differentiate my business from a competitor with crazy momentum?.

Re:Ask HN: How to differentiate my business from a competito... by gus_massa on Tuesday February 15, 2022 @04:57PM (#30353360)
As always, read whatever patio11 wrote about that. For example:

"Wufoo + Free Incentivization = Cheap, Effective User Surveys" https://www.kalzumeus.com/2010/01/17/wufoo-free-incentivizat... (No HN discussion)

"Your first ten customers: How should you communicate with customers?" https://stripe.com/atlas/guides/starting-sales#how-should-yo... (HN discussion https://news.ycombinator.com/item?id=15534034 598 points | Oct 23, 2017 | 133 comments)

Can I add my own advice: In a previous post you said that you are using surveys. How long are them? I have very little patience and I'd answer only 2 or 3 questions, like

* Do you have any comment or feature request?

* Email/phone to ask more about this. (optional)

* [Not enough patience. I ignored the third question and closed the browser!]

Probably people has more patience than me, but try to make it short.

[ Parent | on HN ]
Re:Ask HN: How to differentiate my business from a competito... by MaknMoreGtnLess on Tuesday February 15, 2022 @11:52PM (#30356491)
> In a previous post you said that you are using surveys. How long are them? I have very little patience and I'd answer only 2 or 3 questions

I don't like using surveys for initial user research at all, preferring actual 1:1 user interviews instead, which is why I ask you these:

1. What is your biggest business pain point now - something that frustrates you and you're struggling to solve well/with low overhead?

2. If I were to solve this, would you still have very little patience or would you be excited to meet 1:1 with me and explain this pain point?

[ Parent | on HN ]
Re:Ask HN: How to differentiate my business from a competito... by anonfounder747 on Thursday February 17, 2022 @09:50AM (#30373607)
> preferring actual 1:1 user interviews instead

That's my gut instinct as well.

Thanks for the ideas on how to approach getting user feedback.

[ Parent | on HN ]
Re:Ask HN: How to differentiate my business from a competito... by anonfounder747 on Thursday February 17, 2022 @09:46AM (#30373566)
I took my time to read the patio11 articles you've shared (hence the delay in replying). They were excellent and practical.

> Probably people has more patience than me, but try to make it short.

Thank you for this feedback.

[ Parent | on HN ]