I have used Adobe CC under a few companies. It has a bad habit of not allowing you to login, either producing a white screen or looping back to the login prompt. The only resolution has been to fully uninstall and reinstall it.
Very frustrating. Extremely hard to deploy via management tools.
I should have caveated that: web-based SaaS. Adobe's installers have always felt like Microsoft-levels of legacy preservation ("We'll just wrap +1 layer over top, and avoid changing anything underneath") without Microsoft-levels of technical architecture talent.
Enterprise loves SaaS, because it solves problems they had (smoothing out purchasing, avoiding endless reauthorization and upgrade planning coordination), while not creating any problems (because they were always going to upgrade anyway). Hence the uptake and good numbers.
A lot of consumers hate SaaS, because it solves no problems they had (purchasing and upgrading were easy, if they chose), and creates new problems. They had previously been able to create indistinguishable output with an older version, albeit missing some features, to minimize recurring cost. And now that's no longer an option.
So you've made things easier for a group that spends a ton of money, but doesn't speak publicly on the internet (enterprise), which makes your metrics look nice. And you've made things harder / impossible for a group that does speak publicly on the internet (consumers), which makes your sentiment look bad.
So yes, both.