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A comment on Booking.com is moving its customer service staff to an outsourcing company. Parent comment

Re:Booking.com is moving its customer service staff to an ou... by soco on Friday February 11, 2022 @06:11AM (#30300016)
For the cherry on top, the hotel would cancel your booking on their side - then you won't be able to leave reviews either.
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Re:Booking.com is moving its customer service staff to an ou... by gingerlime on Saturday February 12, 2022 @04:32AM (#30311375)
yes exactly! in this case we cancelled, but because it was an already bad experience before even checking in. And we have no way of sharing the bad experience with others. Both the hotel and booking.com seemed completely disinterested resolving the issue.
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