Booking.com is moving its customer service staff to an outsourcing company

Re:Booking.com is moving its customer service staff to an ou... by durnygbur on Friday February 11, 2022 @02:47AM (#30298329)

10 people are reading this comment right now, 3 people have upvoted it. And it's you, dear HN folks, who implements all this.

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Re:Booking.com is moving its customer service staff to an ou... by fennecs on Friday February 11, 2022 @03:07AM (#30298504)

Clearly producing value for shareholders needs to come before ethics, morals and general decency.

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Re:Booking.com is moving its customer service staff to an ou... by rightbyte on Friday February 11, 2022 @02:55AM (#30298379)

Are you referring to the "x people has looked at this room in the last y" scam message?

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Re:Booking.com is moving its customer service staff to an ou... by durnygbur on Friday February 11, 2022 @02:56AM (#30298396)

yes

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Re:Booking.com is moving its customer service staff to an ou... by llampx on Friday February 11, 2022 @04:35AM (#30299276)

Of course the entire rest of the chain is cleared of all wrongdoing, because the CEO, the VP and the product manager didn't write the code. Nice.

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Re:Booking.com is moving its customer service staff to an ou... by durnygbur on Friday February 11, 2022 @04:49AM (#30299391)

We submit to cutthroat and exploitive recruitment processes so we can submit to assholes in the workplace ¯\_(ツ)_/¯. Some claim the remuneration package makes it worth it.

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