Tell HN: Udacity dark pattern to cancel a subscription

Re:Tell HN: Udacity dark pattern to cancel a subscription by DavideNL on Tuesday February 08, 2022 @05:48AM (#30256963)

ProtonVPN has another dark pattern i found out this month;

If you cancel your subscription it will be canceled with immediate effect, and the remainder of the month will be given back to you as "credits", which you're supposed to spend on some of their services at some point.

The only way to stop the subscription and not loose money/value is to cancel it exactly on the last day of your subscription.

So... of course people end up missing the reminder and get stuck with another month.

Vicious.

[ Parent | on HN ]

Re:Tell HN: Udacity dark pattern to cancel a subscription by mlsmith on Tuesday February 08, 2022 @10:33AM (#30259596)

I ran into the same issue. It was a sad moment for me because I backed them during their crowd sourcing days but ended up cancelling both their VPN and "Plus" mail service. What solidified my decision was after cancelling the mail service I was no longer able to export all of my email. I ended up having to temporarily reactivate the subscription so that I could export to mbox.

[ Parent | on HN ]