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Re:IRS to ditch biometric requirement for online access by tomrod on Monday February 07, 2022 @08:02PM (#30253742)
Check out 18F / US Digital Services.

GSA has really upped the game over the past 10 years for digital services delivery. Such as Login.gov. Look for other places 18F/USDS are involved, and you'll see significant improvements.

https://playbook.cio.gov/

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