Re:Ask HN: Beaten to the punch by a competitor, advice?
by fallentimes on Thursday September 11, 2008 @07:18PM
(#301879)
Two things:
1. Respond to all user emails within 24 hours or less - even if it's just to say "thanks" or "this should be released next month". Not only will you know exactly what your users want; they'll tell your friends how quickly you responded. And of course, don't ever ever use form responses/letters.
2. Keep your burn rate super low. If you do that you're a cockroach - no one can kill you.
1. Respond to all user emails within 24 hours or less - even if it's just to say "thanks" or "this should be released next month". Not only will you know exactly what your users want; they'll tell your friends how quickly you responded. And of course, don't ever ever use form responses/letters.
2. Keep your burn rate super low. If you do that you're a cockroach - no one can kill you.