I think people want both—I believe I do. I want people to be honest with me and considerate. I don't think it has to be one or the other, yet we often haven't learned how to communicate with both.

I can say, "I want to be honest with you, your relative may only have a few weeks left. I imagine that might feel really scary to hear or perhaps you might even feel angry, I don't know. I wanted to be honest with you and to let you know that my team and I will be here for you and your family."