Re:Nuanced communication usually doesn't work at scale
by theptip on Saturday January 29, 2022 @05:01PM
(#30130985)
The term of art for this practice is “skip-level 1:1s”. It’s not ubiquitous but many think it’s a good idea, particularly when stepping into a new role/org. Obviously it can end up being a lot of meetings so it’s typically on a quarterly or less cadence.
Because of the branching factor it’s not feasible to do this for every bit of comms.
Re:Nuanced communication usually doesn't work at scale
by wrs on Saturday January 29, 2022 @02:55PM
(#30129774)
Yes, this glue is important. E.g., the VP dropping by the EM's staff meeting to give a tailored version of the message and do some Q&A, and the VP doing skip-level 1:1 meetings to get the perspective as seen by the EMs. If you build kind of a mesh of redundant communications, you can better course-correct (which also means correcting the original message after observing its actual effect on the team).
Re:Nuanced communication usually doesn't work at scale
by wizzwizz4 on Saturday January 29, 2022 @02:44PM
(#30129686)
An additional benefit of 2-level comms is that you get send some slightly-irrelevant information, but it's clear you aren't expected to read it. This gives you a passive awareness of some of the other stuff that's going on in the organisation, and who you can ask about it.
Eg,
n-level comms are where a CEO communicates to the entire org
1-level comms are where CEO->CTO->VP->Directors->EMs->ICs
2-level comms:
CEO->CTO+VPs
CTO->VPs+Directors
VP->Directors+EMs
Director->EM+ICs