100%. Anytime something happens to a PC it's either the sever, internet, or the network is down! Or all 3!
Right. Our entire network is down and IT has no idea, thanks for the help Karen.
You learn to keep things simple and make as few changes as possible so you can't be blamed for other departments mistakes. "Network is up, haven't made a single change to infra in a month. Find someone else to blame."
Have you ever worked at a IT department for a medium to large company? It’s usually a total shit show. IT gets blamed (justly or unjustly) for any issue with computers. As a result they become rather thick skinned and incredibly conservative in the projects they undertake.
So it’s not surprising that folks are unwilling to spend time on something they don’t have prior art for, haven’t operated before, and doesn’t offer significant benefits over what they already have.