‘Fix My Computer’ Cry Echos on Social Media; Air Force CIO Responds

Re:‘Fix My Computer’ Cry Echos on Social Media; Air Force CI... by mschuster91 on Friday January 28, 2022 @10:47AM (#30116077)

> She said a service culture of stoically persevering in the face of impossible odds didn’t do anyone any favors. “If we suffer in silence it doesn’t get fixed,” she said.

And that's the point where IT should go, run a filter in the inventory list for all models < 2018 and have local IT service desks replace them. If you know your users are of the type to not cause any trouble with IT due to culture, you go the other way around to bypass that culture.

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Re:‘Fix My Computer’ Cry Echos on Social Media; Air Force CI... by Cromation on Friday January 28, 2022 @11:03AM (#30116366)

I wish it was that easy as she stated. You cant just tell Comm to get you a new laptop. They will laugh in your face, unless you are like her a high ranking officer. Typically Comm will hold their budget close to the chest and buying only big project items until the fiscal year is up and then they buy a bunch of crap laptops to complete their budget or a bunch of gamer chairs, or fancy desks, some of which just sit in storage and waste away. As a typical enlisted airman though you will never get a brand new laptop ordered, even for a mission critical device, unless a high ranking officer is involved.

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