> If there is an Apple store nearby, being able to walk in with a broken phone and walk out a half hour later with a new/replacement phone is more valuable than people realize.

And if not, my single experience with Best Buy is that I can get my iPhone replacement the next day.

Like many others in this discussion, I switched to Apple after Google screwed me with one of their phones.

Yeah, they pushed an update that made the device completely unusable. I'm not sure if that was related to the issue with the storage on it also degrading. I still have it and I managed to load a custom rom on it but it's still remarkably slow. It's too bad, too. The device itself was (and still is, IMO) something that I'd love a modern version of without all the issues. I also had a nexus 5 phone which was great (and aesthetically it's still my favorite phone ever)... until it got stuck in a bootloop 2 weeks after warranty... which they helped me out with and sent me another one out of warranty, but that replacement also almost immediately started bootlooping.

After that I just can't trust Google at all with hardware and since then my opinion of Google as a whole has largely soured. The Galaxy S6 I got to replace it worked quite well but after several years went back to the iPhone .