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A comment on Google Is Forcing Me to Dump a Perfectly Good Phone. Parent comment

Re:Google Is Forcing Me to Dump a Perfectly Good Phone by nwiswell on Tuesday January 25, 2022 @03:31PM (#30077624)
By this logic Google should do away with their QA department and product support staff.

You spend the $1M because it improves customer value by far more than $1M and that works out for everyone in the long run. This thread is a testament to what happens when you pinch pennies.

[ Parent | on HN ]
Re:Google Is Forcing Me to Dump a Perfectly Good Phone by akjfhasfuhef on Tuesday January 25, 2022 @03:45PM (#30077784)
customer value only exist [in current US corporate culture] when you can use it to extract actual monetary value.

QA exists to keep the sales/avoid returns/refunds. Not for pure customer value.

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