Re:Ask HN: Gmail account security
by KennyBlanken on Monday January 24, 2022 @06:46PM
(#30065823)
> A better system for filing tickets internally and for filing and triaging tickets from external users would be a tremendous asset for Google.
The problem is not that they don't have a tool; they could easily build one almost overnight. They have a glut of very competent technical labor, lots of capital, infrastructure up the ass.
They don't care.
The tech people are convinced they're geniuses who build stuff that never breaks.
The business people think they've figured out every problem a user could have and are satisfied that the documentation and snippets of help text are sufficient.
The accountants say "it would cost us more to create such a system and staff it than we would lose in business from not addressing it."
The problem is not that they don't have a tool; they could easily build one almost overnight. They have a glut of very competent technical labor, lots of capital, infrastructure up the ass.
They don't care.
The tech people are convinced they're geniuses who build stuff that never breaks.
The business people think they've figured out every problem a user could have and are satisfied that the documentation and snippets of help text are sufficient.
The accountants say "it would cost us more to create such a system and staff it than we would lose in business from not addressing it."