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A comment on Ask HN: Gmail account security. Parent comment

Re:Ask HN: Gmail account security by bamboozled on Monday January 24, 2022 @05:21AM (#30055674)
Once we were having trouble with GKE hosted in Asia, it was causing out business a major outage and it wasn't something which I had the power to fix, from memory, half way through a cluster upgrade, Google ran out of compute so the upgrade was stuck half and the control plane ended up in a bad state and some how this impacted the networking (it shouldn't but it happened). I was unable to provision a new cluster due to the lack of capacity so we were stuck.

This wasn't the first problem we'd had either.

There was absolutely no one to call, no one to even alert to warn other customers, the status pages were all green.

Instead of bothering with Google, I just opened an account on AWS and migrated whole stack to AWS in ~ 3 hours, pointed DNS at the new load balancers and we never went back and continued doing business without issue for as long as I can remember.

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Re:Ask HN: Gmail account security by evercast on Monday January 24, 2022 @06:10AM (#30056103)
I'm certainly far from finding excuses for Google, but I have strong doubts when reading stories like this. I wonder how is this possible? If you check their support packages at https://cloud.google.com/support/, they provide different options based on how much you are willing to pay. The premium package gives you 15 minute response time and a personal TAM. What am I missing here? They promise a service, but it doesn't work?

AWS seems to also have support packages: https://aws.amazon.com/premiumsupport/plans/, and their response times are also not supposed to be instant.

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Re:Ask HN: Gmail account security by bamboozled on Monday January 24, 2022 @09:06AM (#30057662)
Have you ever tried to get one of those packages ? You need to have an interview etc.It’s not straight forward or cheap. We tried to sign up and have a TAM assigned but gave up. It was a lot of effort.

Amazon gives great support at an affordable price.

[ Parent | on HN ]