Re:Ask HN: Gmail account security
by onion2k on Monday January 24, 2022 @01:21AM
(#30054244)
You are actually pointing out a tremendous opportunity that Google has internally and externally.
While there isn't a way to report problems, or get help with problems, and problems aren't tracked or measured, every problem is a singular example that can be hand-waved away with an "it's just that particular user being dumb".
Refusing to support customers is a choice Google has made in order to be able to ignore problems the engineers won't (or can't) solve.
While there isn't a way to report problems, or get help with problems, and problems aren't tracked or measured, every problem is a singular example that can be hand-waved away with an "it's just that particular user being dumb".
Refusing to support customers is a choice Google has made in order to be able to ignore problems the engineers won't (or can't) solve.