Oh, I don't want them to "innovate" like they've done elsewhere, just that they need to continue actually improving their services. I've had lots of interoperability, standards compliance and currency conversion issues with their services and practices, such as that time when I spend something like a year getting false promises from their support about being able to pay them in a different currency from the one with which I'd set up the account. In the end they exhausted the grace period for payment, and just shut down access to my account. Luckily by then I'd shopped around and found (to my surprise) a cheaper alternative which I'm still using.