>Furthermore, organizations that sign up during the beta period will not ever have to pay for users accepted during that period (provided Google continues to offer the service).
http://googlepress.blogspot.com/2006/08/google-launches-host...
Thanks Google, finally I have the motivation to end my relationship with you
Google should not set the wrong expectation right from the start. At that point in time, the impression I got is Google App is just a typical Gmail account with the additional feature of using custom domain with some administrative features.
And with what Google is doing today to Google Apps (now packaged as G Suite legacy free), there is nothing stopping Google from doing the same thing to the typical Gmail accounts as well.
Imagine you have been using your [email protected] for everything and is deeply integrated in you life. One fine day, Google bite back and also say you have to start paying to use [email protected], how does it sound? We don't own the gmail.com domain and we will be held ransom to stay or lose the email address if we don't want to pay.
So are we also wrong to have the expectation of entitlement that the normal Gmail account will be forever free to us (i.e. provided Google is still around)?
As such, they have no justifiable reason not to expect user reactions reeking of entitlement.