> In the great State of California, billions in unemployment benefits were sent to the wrong people.. because their internal systems were designed to delay, deny and deprive, I say.

That may be so, but it's at least in part because, irrespective of what they are designed for because their internal systems were notoriously broken and overwhelmed before the pandemic, and the department is a notorious nightmare hellhole work environment that almost everyone whose been around state service avoids and almost everyone who can get out of (within state service, if they have a reason for remaining there more generally) does, leaving mainly the people that can't escape; it's the most consistent source of workload and working conditions conflicts between employee unions and management, and the issues are usually at best temporarily papered over rather than resolved.