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A comment on Ask HN: Twilio suspended account because someone sent us a fraud text. Parent comment

Re:Ask HN: Twilio suspended account because someone sent us ... by Sohcahtoa82 on Thursday January 06, 2022 @06:47PM (#29832406)
Do you not see how spam protection for customers IS spam protection for your own service?

They already detect outgoing spam. Good customer service in this case would be to detect that a customer is attempting to send spam and blocking it and potentially notifying them about it.

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Re:Ask HN: Twilio suspended account because someone sent us ... by ipaddr on Friday January 07, 2022 @02:29AM (#29836123)
Someone sending 50 maybe 100s of spam messages at the same time is going to get anyome automatically shutoff.

Sending one and the system might not have detected the spam. It's not visiting the link. But send many at once the system gets curious.

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