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Re:Ask HN: Twilio suspended account because someone sent us ... by mindslight on Thursday January 06, 2022 @04:27PM (#29830456)
> Objectively this [send spam] is what OP is doing

No, no it is not. These are legitimate consentual messages, regardless of the content. Please stop applying mechanical interpretations of obtuse rules and pretending it's some profound wisdom. Twilio and the rest of Big Tech are already doing this enough, thank you.

Ultimately I think this problem is the end game of companies finding ways to absolve themselves of any liability through contracts of adhesion. When there is no downside to harming 1% of your customers besides losing 1% of revenue, biasing for egregious false positives makes financial sense. Same thing with terrible customer service policies crafted around keeping costs down, that prevent easily correcting these terrible automated decisions. About the only thing one can do is signal boost so others stay the fuck away from services built on broken assumptions, hopefully turning that 1% into maybe 10% where it starts to hurt them and they're once again encouraged to do competent system design.

Re:Ask HN: Twilio suspended account because someone sent us ... by YXNjaGVyZWdlbgo on Thursday January 06, 2022 @07:25PM (#29832830)
Not for the carrier twilio is sending out these message to.
Re:Ask HN: Twilio suspended account because someone sent us ... by mindslight on Thursday January 06, 2022 @08:12PM (#29833310)
No these messages are not spam there either, because they are not spam period.

What you might mean is that the carrier's draconian probabilistic anti-spam system incorrectly categorizes them as spam. And that this causes a practical problem for Twilio, which lacks any recourse against said carrier's incorrect classification. In other words, a similar problem to what OP is complaining about, one hop away.

You're doing nobody any favors by elevating technical details out of their narrow context and stating them as an unassailable description of high level behavior.

Re:Ask HN: Twilio suspended account because someone sent us ... by YXNjaGVyZWdlbgo on Thursday January 06, 2022 @08:47PM (#29833659)
These messages are subjectively spam for the platform you use if they specified it in their ToS you have no right to force them to serve you.
Re:Ask HN: Twilio suspended account because someone sent us ... by mindslight on Thursday January 06, 2022 @09:35PM (#29834064)
Yet again you're just stating a technical description as if it implicitly justifies the state of things. Nobody here is confused about how Twilio can legally do this or how market incentives encourage them to do so.

We're discussing a higher level behavior and what ought to be. And getting a critical service pulled out from under you based on overzealous unaccountable spam filtering is certainly not what ought to be.

Re:Ask HN: Twilio suspended account because someone sent us ... by YXNjaGVyZWdlbgo on Friday January 07, 2022 @05:29AM (#29837471)
No we are not. You are.