Hi! Thanks for taking the time to reply to my overwhelmingly negative review. I suppose what I'm saying, generally, is that I should be more selective in my tools. You're a startup. I'm on my third. I should know that when I'm often barely hanging on from the stress and workload of building my own stuff I should select "safe" and "proven" tools. In this case that should have probably been a Macbook (again) because Linux on a laptop is still practically a part-time job itself.

EDIT: Speaking of startups, if you didn't know already you have a lot of "street cred" out there. When wrapping an in-person presentation or meeting many of the questions I get are about my Framework!

Where should I report on the displays and cables with the USB-C issues?

Regarding drops I've actually never dropped a laptop in the > 20 years I've had them. So kind of a non-concern but the comment was referring to the general "feel" which may not really mean anything outside of perception.