“In the US, an apology is considered an admission of responsibility and is often the starting point of legal action against the culprit, while in Japan, a sufficiently sincere* apology may well defuse the situation entirely.”

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“hospital staff and doctors willing to discuss, apologize for and resolve adverse medical events through a “collaborative communication resolution program” experienced a significant decrease in the filing of legal claims, defense costs, liability costs and time required to close cases.”

https://www.natlawreview.com/article/you-had-me-i-m-sorry-im...