If that is the case, then the email must be sent in error... which is definitely plausible, i.e: they have a logic mistake somewhere in their system which is incorrectly identifying some unsuccessful attempts as successful (which is triggering an event which triggers the email, the audit log entry etc).
Hopefully they make a better statement soon, because this is very terrible communication from a password management company.
The events are "failed login" and "Login verification email sent". The second one is what triggered the email and this event seems like it should only happen if you correctly login but their additional checks stop it from authenticating completely. The email has a button for "verify new device or location", which sure makes it seem like the login was successful.
I hope they just mangled up their event logger and it really should have been a failed login attempt but was logged as a valid login and triggered the email.
I'm not actually following what does not make sense.
I just have a doubt right now about the possibiliy that this attack was using passwords from past breaches (which is what LastPass is saying)
It's also entirely possible this is all is due to an entirely new vulnerability which hackers have uncovevered which the security community has not recognized yet. This is less likely, but whether it is the case or not doesn't change the fact this likes like a higher than average incident rate for indivual compromises, rather than a larger single event.
It was just weeks ago some very popular package on NPM was found to collect credentials.
Again, not saying that's what happened but theoretically your computer was breached with some malware which collected credentials. I just meant it "makes sense" from a technical point of view. The likelyhood of this being the issue I am more unsure about.
"Someone just used your master password to try to log in to your account from a device or location we didn't recognize"
so either:
- the email was sent incorrectly i.e. our master passwords were /not/ used to login. In that case, why was the email sent?
- the email is correct i.e. someone does indeed have access to our master password (it was confirmed to me by one of the support agents -- that email is supposed to be sent out when the password is correct but used from a new IP) -- in that case, how is it possible that >20 people here were compromised?
In addition:
- many people here report never using their master password anywhere else
- and... not all accounts were old i.e. from 2017. A few accounts were from October/November 2021:
https://news.ycombinator.com/item?id=29711950
https://news.ycombinator.com/item?id=29710262