Help HN: Stripe shutting us down with 48 hours notice on a holiday skeleton crew

Re:Help HN: Stripe shutting us down with 48 hours notice on ... by gundmc on Tuesday December 28, 2021 @07:28AM (#29713109)

Really? The last several times I've tried to contact support I have only been able to "chat" with some limited functionality chatbot that was clearly narrowly programmed for a few use cases.

No option to reach a human by phone, chat, email. It felt pretty awful.

Edit: I should clarify that I mean Amazon retail. I don't use AWS, but I imagine it has much better support.

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Re:Help HN: Stripe shutting us down with 48 hours notice on ... by SteveMoody73 on Tuesday December 28, 2021 @07:41AM (#29713202)

I've never had an issue getting in touch with a human on Amazon. On the contact us page there's even an option for them to call you. Enter your phone number and they usually call in under a minute. This option is available in the UK at least.

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Re:Help HN: Stripe shutting us down with 48 hours notice on ... by gundmc on Tuesday December 28, 2021 @07:47AM (#29713247)

Maybe that's a UK regulation? I just tried navigating the maze of a customer service site from the US again and can't find any apparent way to contact a human.

Edit: I should clarify that I mean Amazon retail. I don't use AWS, but I imagine it has much better support.

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Re:Help HN: Stripe shutting us down with 48 hours notice on ... by busymom0 on Tuesday December 28, 2021 @10:37AM (#29714701)

I am from Canada and always had good experience with retail support.

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Re:Help HN: Stripe shutting us down with 48 hours notice on ... by mixedCase on Tuesday December 28, 2021 @11:14AM (#29715036)

Just ask in chat for a human after reaching a dead end.

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