Re:The Big DevOps Misunderstanding
by ethbr0 on Sunday December 19, 2021 @08:29PM
(#29620613)
I'd look at UX books. They've got more formal approaches.
Personally? Make a list of all the teams that use your product. Schedule interviews (30 minutes to an hour for initial) with a few that use it the most, and a few that use it less. Ask them what the best and worst parts are. Ask them details about the things they bring up, and prompt about related areas they might be struggling with too.
If you get any repeats from team to team, assume those are systemic issues and try and find a solution.
The hard part usually isn't figuring out the nuances, but rather realizing that someone wants to do something at all and/or can't because of some restriction. Assume you know nothing about how they actually do what they do and listen closely.
Personally? Make a list of all the teams that use your product. Schedule interviews (30 minutes to an hour for initial) with a few that use it the most, and a few that use it less. Ask them what the best and worst parts are. Ask them details about the things they bring up, and prompt about related areas they might be struggling with too.
If you get any repeats from team to team, assume those are systemic issues and try and find a solution.
The hard part usually isn't figuring out the nuances, but rather realizing that someone wants to do something at all and/or can't because of some restriction. Assume you know nothing about how they actually do what they do and listen closely.