Some tried to get Kinesis to repair it but response ranged from not acknowledging the issue at all and playing oblivious, or blaming the computer, sometimes offering to replace a circuit board in the keyboard (this does not fix the problem).
There's also this 2016 web.archive.org snapshot where Kinesis is blaming the computer for missing the upstroke (what a joke to anyone who has the slightest clue of how USB or the input stack in your favorite kernel works): https://web.archive.org/web/20160221095425/http://www.kinesi...
The reality is that it's all in their firmware and looks like it took them nearly two decades to fix (if not more, I'm not sure exactly how far back the issue goes.. I think some people claim it was also happening with the old PS/2 model!) with the release of Advantage 2.
More anecdotes here, it was discussed when the Advantage 2 released: https://news.ycombinator.com/item?id=12237836
Nice keyboard but it really left me with a "shitty company" taste. And yeah, shitty proprietary firmware.
I wish kinsis would make qmk support a default option. Custom layouts and layers are just too useful for me to give up.
[0] https://github.com/kinx-project/kint