At a previous employer we had an extremely urgent escalation from a very large customer which had made its way even to the CEO given the visibility. Meeting is scheduled with customer, problem reviewed, initial action items identified.

Also, the next sync up meeting is scheduled by the customer... for about 5 month later! So much for urgency.

OTOH, there's great life balance when everything isn't a mad rush to complete everything by tomorrow. A lot to be said for a sustainable pace of work that can be maintaned for an entire career, instead of the agile sprint model where you're expected to be running at 100% mental utilization forever. Which isn't sustainable by any human, so just leads to burnout in a year or three.