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Re:Ask HN: Best Way to Contact YouTube by dragonwriter on Monday December 13, 2021 @12:48PM (#29542093)
> Googlers are smart people,

They are probably highly skilled in the things they are selected for skill in. “Smart”, even when it is really high general IQ, doesn't translate to universal proficiency without dedicating time and effort to particular domains.

> how can they believe in something this plain wrong?

Strong selective pressure: people who don't have beliefs that fit with the current Google context and bureaucracy are less likely to be selected by, or select to work for, Google and, even if they are, are more likely to be selected out, or voluntarily depart.

See the destruction of the Ethical AI unit over issues very closely related to the conflict over blind faith in algorithmic approaches.

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