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Re:Summary of the AWS Service Event in the Northern Virginia... by Aperocky on Friday December 10, 2021 @09:11PM (#29517764)
> our policy is if the customer reported the issue before our internal monitoring caught it

They've discovered it right away, the Service Health Dashboard was not updated. source: link.

Re:Summary of the AWS Service Event in the Northern Virginia... by gkop on Friday December 10, 2021 @09:39PM (#29517921)
They don’t say explicitly right away do they? I skimmed twice.

But yes you’re right, there’s no reason to question their monitoring or alerting specifically.