AWS as a business has an enormous (multi-billion-dollar) moral hazard: they have a fantastically strong disincentive to update their status dashboard to accurately reflect the true nature of an ongoing outage. They use weasel words like "some customers may be seeing elevated errors", which we all know translates to "almost all customers are seeing 99.99% failure rates."

They have a strong incentive to lie, and they're doing it. This makes people dependent upon the truth for refunds understandably angry.