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A comment on Summary of the AWS Service Event in the Northern Virginia (US-East-1) Region. Parent comment
SLAs that refund only the cost of the individual service that was down is worthless.
SLAs that require separate proof and refund requests for each and every service that was affected are nearly worthless.
There needs to be an independent body set up by a large cloud customers to monitor availability and enforce refunds.
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SLAs that refund only the cost of the individual service that was down is worthless.
SLAs that require separate proof and refund requests for each and every service that was affected are nearly worthless.
There needs to be an independent body set up by a large cloud customers to monitor availability and enforce refunds.