I'm not in the tech industry, and I agree. Usually, when I go on about why Amazon sucks to people, they're thrilled somebody is articulating what they've found to be true. For a lot of people, when Amazon/Google don't get them what they want, they blame THEMSELVES, not Amazon or Google. They know they aren't getting what they want, but consider the problem as "I'm not good enough at using Amazon."

It's a relief to them when I lay out the bad decisions Amazon is making and how they're tanking the customer experience.