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Re:FAQs: Why we don’t have them (2013) by gouggoug on Tuesday December 07, 2021 @05:23AM (#29470909)
This article argues FAQs _don’t_ help you know what you don’t know at a quick glance.

> questions take longer to scan and understand than simple headings and you can’t take any meaning from them in a quick glance.

Re:FAQs: Why we don’t have them (2013) by walshemj on Tuesday December 07, 2021 @03:40PM (#29477927)
The article also getting on for almost 10 years old.