Re:Amazon's Toll Road – How it funds its monopoly empire
by akhosravian on Friday December 03, 2021 @01:14PM
(#29433158)
What mechanism would the system have realized it has damaged good will?
You said you haven’t canceled your prime subscription, but have you started using the service less? I think this is a case where the relentless A/B testing ubiquitous in modern tech fails: how would one even measure this long term sentiment that may not affect user behavior for a very long time?
Re:Amazon's Toll Road – How it funds its monopoly empire
by GordonS on Friday December 03, 2021 @02:40PM
(#29434316)
I meant if I was building just a system, it would be obvious to me not to nah that much, or even to provide a means to not be bothered again for 6 months or whatever.
You're right that it's difficult to measure goodwill over long timescales, but IMO not everything needs to be 100% science driven - the team behind Amazon Music must know that excessively, relentlessly nagging already paying customers is going to a not them.
Re:Amazon's Toll Road – How it funds its monopoly empire
by cgriswald on Friday December 03, 2021 @02:17PM
(#29434017)
An A/B test should probably measure user complaints. A complaint is an indicator that a user’s usage pattern may change in the future. Of course, it may not.
Although, as a user I’ve learned to complain by canceling (and explaining why when possible).
Now, rant about Amazon Music incoming!
What I don't like though is all the spam Amazon does in Amazon Music to try to get you to upgrade to Amazon Music Unlimited - honestly, it's absolutely relentless! Multiple times a day it brings up a full-page and/or popup nag, and sometimes even does it in the middle of a track! I've been a member for several years, and must have said "no" thousands of times by now - you'd think the system would have realise by now that all they're doing is damaging good will.