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A comment on Tell HN: Lost then regained access to Google account, with correct credentials. Parent comment

Re:Tell HN: Lost then regained access to Google account, wit... by eliben on Friday December 03, 2021 @08:51AM (#29429992)
You can pay for gmail too, and get phone/chat/email support via https://one.google.com/about/plans (basic plan is less than $2/month)

Doesn't this work for folks?

[ Parent | on HN ]
Re:Tell HN: Lost then regained access to Google account, wit... by 35fbe7d3d5b9 on Friday December 03, 2021 @09:03AM (#29430102)
Backups are worthless unless you try to recover; support is worthless unless you put a ticket in and see what you get.

Before I migrated my domain and old emails to Fastmail I contacted their support twice to see what I got. Once I simulated an account lockout, the second was more of a technical problem. I can't remember the exact steps that I needed to take, but I do remember that their support was quick to react, had surprising technical depth, and fixed my "problems" faster than expected. I had no problem trusting them with my data.

Has anyone actually tested Google One's support?

[ Parent | on HN ]
Re:Tell HN: Lost then regained access to Google account, wit... by dmd on Friday December 03, 2021 @08:58AM (#29430065)
Not if you can't log in!
[ Parent | on HN ]